Questions
If yours is not here, call +911412000000 — a person answers.
For customers
How soon can somebody come?
Usually within two to three days. The earliest slot the booking form offers respects the notice we need to get a technician and the right tools to your address — currently 18 hours.
How do I pay?
Cash or UPI to the technician once the work is finished. We do not take card details on this website, and nothing is charged when you book.
What if a part is missing from the box?
The technician photographs it and records the visit as incomplete with that reason, and you hear from us the same day. You are not charged for a visit that could not be finished because a part was missing.
Do you take the packaging away?
Out of the room and down to your building's disposal point. We are not a waste-collection service, so we cannot take it off site.
Can I change the date?
Yes — call us with your booking reference. Moving the date is free up to the day before the visit; same-day changes may carry a travel charge, which is set out in the cancellation policy.
Will the same technician come back for a second visit?
Where we can, yes. A return visit covers only the items that were not finished, and it is never charged twice.
For brands and sellers
How are my rates set?
Per service, and per area where travel makes a real difference, agreed in writing before any work happens. Volume tiers move them as your monthly numbers grow.
Is there a public rate card?
No, and that is deliberate. A ground-floor bed in Jaipur and a fourth-floor wardrobe in Gurgaon are not the same job; quoting one price for both would mean one of us losing money on every visit.
What if you do not cover a city I sell in?
Tell us the city and the monthly volume. Opening a new city means recruiting and verifying technicians there, which takes us about three weeks.
Can I add a service you do not list?
Yes. Propose it from your dashboard with photos and the details; we price it and add it to your catalogue once approved.
How does billing work?
One invoice per billing cycle, itemised per visit, with GST computed per component on the place of supply. A completed visit is never silently re-priced afterwards — a correction is a credit note that states its reason.
Who does my customer think is coming?
You. The tracking link and the visit are presented under your brand.
For technicians
Are you hiring?
Continuously, city by city. Call +911412000000 or email support@servingindiaonline.com with your city, the PIN codes you can reach and the kind of work you have done.
Is there an app?
Not yet, and we are not going to pretend otherwise. Our operations team contacts approved technicians directly with jobs. When the app is ready this page will change.
How is payment handled?
Per completed visit, on an agreed rate, paid on our payout cycle. Rates are discussed before your first job, not after.