Privacy policy
What we collect, why we need it, and who can see it. Last updated October 2026.
What we collect, and why
| What | Why we need it |
|---|---|
| Name and mobile number | The technician has to be able to reach you before the visit |
| Address, floor and lift details | To get to the right door, and to send the right number of people |
| Email address (optional) | Booking confirmation and the tracking link |
| What you booked | To price it, schedule it and invoice it correctly |
| Photographs of the completed work | Proof the work was done, and evidence if it is later disputed |
| Notes from the visit | So a return visit knows what happened on the first one |
We do not collect card or bank details through this website, and we do not ask for government ID from customers.
Who can see it
- Our operations team, to schedule and run the visit.
- The assigned technician — your name, phone number, address and access notes, for that visit.
- The partner brand, if your booking came through one: they see the booking, its status and its completion record.
- Nobody else. We do not sell data, and we do not share it for advertising.
Your tracking link
The link we send is unguessable and needs no login, which is what makes it convenient. Treat it like a receipt: anyone you forward it to can see the booking's status and address.
How long we keep it
Booking records, including completion photographs, are kept for as long as we may need them for tax, warranty or dispute purposes — at least eight years for records that support a GST invoice, as Indian tax law requires. Operational notes and photographs attached to visits are reviewed and removed once they are no longer needed for that purpose.
Security
Access to customer records is restricted by role, and every change to a booking is recorded with who made it and when. Documents that partners and technicians upload are stored privately and are not reachable by URL. Credentials and integration tokens are encrypted and never written to logs or exports.
Your choices
You can ask us what we hold about you, ask for a correction, or ask us to delete what we are not required to keep. Email support@servingindiaonline.com from the address on the booking, or call +911412000000 with the reference. We respond within 30 days.
Cookies
This site sets a session cookie so forms work, and nothing else. There is no advertising or analytics tracking on it, which is why there is no cookie banner asking you to consent to any.
Changes
If this policy changes materially we will say so on this page and, for partners, in writing.