Cancellation and refunds

Cancelling a booking

When you cancel	What it costs
Before the visit is confirmed	Nothing
More than 24 hours before the slot	Nothing
Within 24 hours of the slot	Travel charge only, where one applies to your area
After the technician has set off	Travel charge, and the visit counts as attempted

There is nothing to refund in most cases, because payment is collected after the work is done. Where you have already paid, refunds are processed within seven working days to the method you paid with.

Moving a date

Free up to the day before the visit — call +911412000000 with your reference. Every move is recorded with the date it moved from, the date it moved to and who asked for it, so there is never a disagreement about what was agreed.

A slot moved repeatedly at short notice ties up a technician and a van that could have been somewhere else, so a third short-notice move may carry the travel charge for your area. We will tell you at the time, not afterwards.

When we cannot complete the work

If the visit fails for a reason that is ours — the technician did not arrive, arrived without the right tools, or could not finish the job — you are not charged for it, and we arrange a return visit at no cost. The failed visit stays on your booking record with its reason.

If the visit fails for a reason outside both our hands — a missing or damaged part, for example — you are not charged for the visit either. The item itself is a matter for whoever sold or delivered it, and we will give you the photographs to support that conversation.

When the visit cannot go ahead at your end

Nobody aged 18 or over at the address, no access to the room, or the items not there yet — the technician calls, waits where they reasonably can, and records the attempt. A second visit is scheduled, and the travel charge for your area may apply to the wasted one.

Partner bookings

Where a partner brand booked on your behalf, cancellation and any charges are settled between us and that partner under their agreement, and you are not asked to pay anything at the door unless the booking says so.

Disputes

Call +911412000000 or email support@servingindiaonline.com with your booking reference within seven days of the visit. Every visit has a photographic record and a timestamped history, so a dispute is assessed against what was recorded at the time.